Questions to Ask Before Hiring Packers and Movers

It can be intimidating to move from one place to another, especially when it involves a lot of belongings. In India, the demand for packers and movers has grown significantly in recent years, with the market expected to reach a value of 14.2 billion USD by 2023. However, with the increase in demand, the number of fraud cases and unsatisfactory services provided by some companies have also increased. Therefore, asking questions before hiring packers and movers ensures a hassle-free and safe relocation.

Asking questions can help you determine the reliability and credibility of a moving company. You can ask about their experience, licenses, insurance, and the process they follow for packing and transporting goods. It is also essential to ask about their pricing and any hidden costs.

According to a survey by the Indian Packers and Movers Association, more than 30% of complaints against moving companies are related to damaged or lost goods. Therefore, asking questions about the safety measures they follow can give you a better idea of how your belongings will be handled during the move.

What Services Do You Offer, and What is Included in the Quote?

The services the moving company offers and the associated costs are one of the most important elements to consider when moving homes or businesses. Understanding the contents of the moving company’s quote is essential to preventing later surprises or hidden expenses.

Most movers in India offer various services, including packing and unpacking, loading and unloading, transportation, and even storage facilities. However, the specific services included in the quote may vary from one company to another. It is essential to compare quotes from multiple movers to understand the services on offer comprehensively.

When comparing quotes, it is crucial to ensure that the services provided by each mover are comparable. For example, one mover may offer packing services as part of their quote, while another may charge extra for the same service. Similarly, the type and size of the vehicle used for transportation may differ between companies, affecting the cost of the service.

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Are You Licensed and Insured?

It is essential to check the validity of the company’s licenses and insurance policies to avoid any potential risks or losses. Your things are protected and any damages that occur during transit will be covered by an insured and professional moving company.

Moving trucks in India require a licence, which is issued by the Ministry of Road Transport and Highways. It is crucial to confirm that the moving business is legally permitted to operate with a current commercial vehicle licence. In order to cover any losses or damages during the move, the moving business should also be covered by liability insurance.

According to a report by the Insurance Regulatory and Development Authority of India (IRDAI), insurance penetration in the logistics industry in India is still low, with only around 5-7% of the total logistics market being insured. This highlights the importance of ensuring your moving company has proper insurance coverage. Dealing with a registered and insured moving company safeguards your possessions and guarantees that the business complies with industry safety rules and requirements. It is always a good practice to ask for proof of license and insurance before hiring any moving company.

What Experience Do You Have in Moving Similar Items?

Moving can be stressful and challenging, especially when you have delicate and valuable items that need to be transported. That’s why hiring movers with experience in moving similar items is crucial. When you hire experienced movers, you can be confident that your belongings will be handled carefully and arrive at your new home in excellent condition.

For example, if you have a piano, hiring a mover with experience in moving pianos is essential. Similarly, if you have valuable artwork or antiques, you’ll want to ensure that the movers you hire have experience in packing and transporting such delicate items.

In India, asking for references and checking reviews is essential before hiring movers. The country has a vast network of professional movers, and it’s crucial to do your due diligence to find the right one for your needs. You can gain insight into the mover’s experience, professionalism, and reliability
by checking reviews and asking for references.

A study by the Indian Brand Equity Foundation predicts that between 2021 and 2026, India’s logistics sector will expand at a CAGR of 10.5%. Hiring skilled movers is necessary to ensure that your possessions are treated with care and arrive at their destination safely given the rising demand for logistics services.

What is Your Process for Handling Damages and Claims?

It is essential to ask the mover about their process for handling damages and claims before hiring them. This question is critical as it helps you understand how the mover will recover damages or losses during the move. By knowing the process, you can ensure that your belongings are adequately protected and fairly compensated in case of any damage or loss.

In India, movers are liable for damages caused during the transportation of goods under the Indian Contract Act 1872 and the Consumer Protection Act 2019. The mover’s liability is limited to the declared value of the goods and not the market value. It is, therefore, essential to declare the actual value of the goods before the move.

In case of any damage or loss, the customer must notify the mover within seven days of the delivery of the goods. The customer should also file a claim for compensation within 30 days of the delivery of the goods. Within 15 days of receiving the claim, the mover must resolve it.

To handle damages and claims, the mover should have a proper process. The process should include a system to document injuries, a claim form, and a process to investigate the claim. The mover should also have an insurance policy to cover damages or loss during transportation.

What is Your Availability and Timeline for the Move?

It is essential to consider the availability of the movers and understand the timeline for the entire process. The availability of movers is crucial as it can affect the timeline and the estimated delivery date. If the movers are unavailable on the preferred dates, it may cause delays and inconvenience. Therefore, booking the movers in advance and checking their availability before finalizing the moving date is recommended.

Moreover, understanding the timeline for the move is equally important. The timeline includes the preparation, packing, loading, unloading, transportation, and unpacking times. Knowing the timeline can help in planning and organizing the move effectively. It also helps in setting realistic expectations for the delivery date.

According to a survey conducted by the Indian Census Bureau in 2011, the average time taken for intra-state migration in India is around six months, whereas inter-state migration takes approximately 12 months. However, these figures may vary depending on various factors such as distance, transportation mode, and household size.

What Preparations Should I Make Before the Move?

Preparing before a move can help avoid last-minute chaos and ensure a smooth transition. Understanding the mover’s requirements for packing and labeling items and making special arrangements for pets, plants, and other unique items are crucial steps that should be considered.

Understanding the mover’s requirements for packing and labeling items: Understanding the guidelines and conditions of the moving company you hire is crucial. They may have specific procedures for packing and labeling items to ensure their safety during transit. It is advisable to get a detailed list of their requirements and follow them diligently.

Making arrangements for pets, plants, and other unique items: Moving with pets and other special items requires special deals. You may need to make prior arrangements for the transportation of pets, including booking pet-friendly hotels if necessary. Plants may need to be pruned, watered, or packed in a specific way to survive the move. Unique items such as antiques, artwork, or delicate electronics may require extra care and attention.


Choosing the appropriate packers and movers is essential to ensuring a smooth and hassle-free move while moving to a new city or state because it might be challenging. In India, there are numerous service providers, making the appropriate choice might be time- and effort-consuming. Yet, the aforementioned inquiries can aid in your decision-making.

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In conclusion, if you go with the right packers and movers, it will be effortless for you to move anywhere across the globe, but if you choose the wrong one, it can be the reason for your sleepless nights. So, before deciding, explore the various options and choose the right one which is good for you and meets your expectations.

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